Welcome to Omega Pharmacy (“Omega,” “we,” “our,” or “us”). By accessing or using our services—including our website, mobile platforms, patient portal, or engaging with our pharmacy services—you agree to be bound by the following Terms & Conditions (“Terms”). Please read them carefully.

These Terms apply to all users, including patients, prescribers, caregivers, and visitors across the United States, and are compliant with HIPAA (Health Insurance Portability and Accountability Act), FDA (Food and Drug Administration) standards, and other applicable federal and state laws.

1. Use of Services

By using Omega Pharmacy services, you agree to:

• Provide accurate, complete, and current information.
• Use our services only for lawful purposes.
• Not misuse our services (e.g., tampering, unauthorized access, or harmful activity).

You must be at least 18 years old, or under the direct supervision of a parent or legal guardian if underage.

2. Medical Information Disclaimer

Information provided by Omega Pharmacy—including via website, email, SMS, or verbal communication—is for informational purposes only and not intended as a substitute for medical advice, diagnosis, or treatment from your licensed healthcare provider. Always consult your physician or qualified medical professional before taking or discontinuing any medication.

3. Prescription Policy

All prescriptions filled or compounded by Omega Pharmacy must be:

• Issued by a licensed prescriber in accordance with state and federal regulations.
• Valid, legible, and complete, including patient name, drug name, strength, dosage form, directions, prescriber information, and date.

We reserve the right to verify prescriptions and deny services where fraud, abuse, or regulatory violations are suspected.

4. HIPAA Compliance & Patient Privacy

Omega Pharmacy maintains full compliance with HIPAA, ensuring the confidentiality, integrity, and security of your Protected Health Information (PHI).

Please refer to our [Privacy Policy] for detailed information on:

• What PHI we collect
• How it is used and shared
• Your rights under HIPAA
• How to file a privacy complaint

5. FDA Compliance & Medication Safety

Omega Pharmacy complies with FDA guidelines for labeling, compounding, adverse event reporting, and drug safety.

• We do not make off-label claims or guarantee therapeutic outcomes.
• Compounded medications are prepared under Section 503A guidance of the Federal Food, Drug, and Cosmetic Act.

Note: Compounded medications are not FDA-approved, though all ingredients used are sourced from FDA-registered facilities when required.

6. Compounded & Custom Medications

Compounded prescriptions are tailored per the prescriber’s order. Because they are custom-prepared:

• All compounded medications are final sale and non-returnable.
• Potency, stability, and expiration vary depending on the formulation.
• Patients and prescribers must understand that compounded drugs are intended for use when FDA-approved alternatives are unsuitable.

7. Payment & Insurance

Omega Pharmacy accepts most major insurance plans. For uninsured patients or uncovered medications:

• Full payment is due at the time of dispensing.
• We accept major credit/debit cards, FSA/HSA cards, and ACH payments.

Copays, deductibles, or rejected claims are your responsibility. We will notify you before processing if any costs are not covered.

8. Shipping & Delivery

• Omega Pharmacy offers delivery/shipping services where permitted by law.
• Shipping timelines depend on location, prescription type, and compounding requirements.
• We are not liable for delays caused by courier services or incorrect shipping information.

Cold-chain or temperature-sensitive medications are shipped with appropriate packaging. Ensure availability to receive such shipments.

9. User Accounts & Security

If you register on our patient portal:

• You are responsible for keeping your login credentials secure.
• You must promptly notify us of any unauthorized access or security concerns.

10. Communication Consent

By providing your contact information, you consent to receive messages from Omega Pharmacy, including:

• Refill reminders
• Order updates
• Educational content
• Service updates

You may opt out of non-essential communications anytime.

11. Limitation of Liability

Omega Pharmacy is not liable for any indirect, incidental, or consequential damages arising from:

• Misuse of medications
• Delay or failure in delivery
• Errors from prescribers or insurance companies
• Service interruptions beyond our control

You agree to hold Omega harmless from any third-party claims related to your use of our services.

12. Modifications to Terms

We may update these Terms from time to time to reflect legal or operational changes. Updates will be posted here with a revised “Effective Date.” Continued use of our services constitutes acceptance of the modified Terms.

13. Termination of Services

Omega Pharmacy reserves the right to:

• Deny service or terminate accounts due to violations of these Terms
• Comply with legal obligations or requests
• Protect the health and safety of patients, staff, or the public

14. Governing Law

These Terms are governed by the laws of the State of [Insert State], and applicable federal regulations. Any disputes will be handled in the courts located in [Insert County, State].

15. Contact Information

If you have questions or concerns about these Terms & Conditions, please contact:

Omega Pharmacy – Legal & Compliance Department
📍 2714 Osborne Rd Unit J & K, St Marys | GA 31558
📞 Phone: (912) 226-7622
📧 Email: dose@omegaformulations.us
🌐 Website: omegaformulations.us

Thank you for choosing Omega Pharmacy. We’re proud to be your trusted healthcare partner.